Get in Touch
Have questions or need assistance? We're here to help you make the most of GetVisual AI.
We're here to help! Whether you have questions about our platform, need technical assistance, or want to explore partnership opportunities, our team is ready to assist you.
Contact Methods
Reach out to us directly via email. We monitor our inbox regularly and strive to respond to all inquiries promptly.
Support Types
We provide comprehensive support across various areas to ensure you have the best experience with GetVisual AI.
Technical Support
Help with platform features, account issues, generation problems, and troubleshooting.
Business Inquiries
Partnership opportunities, enterprise solutions, API access, and custom integrations.
Billing Support
Questions about credits, payments, refunds, subscription management, and invoices.
Media & Press
Press inquiries, media kits, brand assets, interviews, and collaboration requests.
Feature Requests
Suggest new models, features, improvements, or share feedback about the platform.
Documentation
Questions about how to use specific features, best practices, and tutorials.
Response Times
We prioritize timely responses to ensure you get the support you need when you need it.
Technical Issues
We aim to respond to technical support requests within 24 hours on business days.
Critical issues affecting multiple users may receive priority handling.
General Inquiries
General questions and non-urgent matters typically receive a response within 2-3 business days.
Business days: Monday through Friday, excluding major holidays.
Business Partnerships
Partnership and enterprise inquiries are reviewed carefully and typically receive a response within 3-5 business days.
Complex proposals may require additional time for thorough evaluation.
Please Note
Response times may vary during peak periods or holidays. We appreciate your patience and will always do our best to assist you promptly.
Frequently Asked Questions
Before reaching out, you might find the answer you're looking for in our FAQ section or documentation.
How do I purchase credits?
Visit the Pricing page to view available credit packages. Click on any package to proceed with payment through Stripe or other supported payment methods.
What should I do if my generation fails?
If a generation fails, your credits are automatically refunded. Check your task history for error details, or contact support if the issue persists.
Can I get a refund for unused credits?
Please refer to our Refund Policy page for detailed information about credit refunds and eligibility criteria.
How long are my credits valid?
Credit expiration policies vary by purchase type. Check your account page for specific expiration dates on your credit balance.
Do you offer API access?
We are currently developing API access for enterprise clients. Contact us with your business requirements for early access information.
Still have questions?
Contact SupportWe value every inquiry and are committed to providing excellent support. Your feedback helps us improve GetVisual AI for everyone.