Privacy Policy
How we collect, use, and protect your personal information when you use GetVisual AI.
Welcome to GetVisual AI. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website getvisual.ai and our AI-powered image and video generation services.
Information We Collect
1.1 Information You Provide
- Email Address: Collected when you create an account or sign in
- Google Account Information: When you sign in with Google OAuth, we receive your email, name, and profile picture from Google
- AI Generation Content: Text prompts, images, and videos you create or upload using our services
- Payment Information: Processed securely through our payment provider Creem (we do not store your credit card details)
1.2 Automatically Collected Information
- Device Information: Browser type, operating system, device identifiers
- IP Address: Your IP address for security and analytics purposes
- Usage Data: Pages visited, features used, time spent on the platform
- Cookies: Small data files stored on your device to enhance your experience
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
To provide, maintain, and improve our AI generation services
Account Management
To create and manage your user account
Payment Processing
To process transactions and manage subscriptions
Communication
To send you service updates, support responses, and promotional materials (with your consent)
Analytics
To understand how users interact with our platform and improve user experience
Security
To detect, prevent, and address fraud, security issues, and technical problems
Legal Compliance
To comply with applicable laws, regulations, and legal processes
Data Storage and Security
Your data is stored securely in the Western North America region using:
For user accounts, authentication, and application data
For storing generated images and videos
We implement industry-standard security measures including encryption in transit (HTTPS/TLS), access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.
Third-Party Services
We use the following third-party services that may collect information:
These third parties have their own privacy policies governing their use of your information. We encourage you to review their policies.
Your Privacy Rights
Depending on your location, you may have the following rights:
Access
Request access to your personal data
Correction
Request correction of inaccurate or incomplete data
Deletion
Request deletion of your personal data (account deletion feature is currently under development and will be available soon)
Export
Request a copy of your data in a portable format
Opt-Out
Opt out of marketing communications
Object
Object to certain data processing activities
To exercise these rights, please contact us at support@getvisual.ai
Data Retention
Generated Content
Images and videos you create are stored permanently unless you delete them or close your account
Private Generations
Content marked as private is not visible to other users but is still stored on our servers
Account Deletion
When you delete your account, all associated content (including images, videos, and personal data) is immediately and permanently deleted from our systems
Transaction Records
Payment and transaction records may be retained longer for legal and accounting compliance purposes
International Users
GetVisual AI is accessible to users worldwide. Your information is stored in the Western North America region. By using our services, you consent to the transfer of your information to this region.
For users in the European Economic Area (EEA) and United Kingdom, we comply with GDPR requirements. For California residents, we comply with the California Consumer Privacy Act (CCPA).
Age Requirement
Our services are intended for individuals who are at least 18 years of age or have reached the age of majority in their jurisdiction. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from someone under 18, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
GetVisual AI
By using GetVisual AI, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.