Refund Policy
Our policy on refunds for credit purchases and subscription plans at GetVisual AI.
At GetVisual AI, we strive to provide high-quality AI-powered image and video generation services. This Refund Policy outlines the conditions under which refunds may be requested and processed.
By purchasing credits or subscribing to our services, you acknowledge that you have read, understood, and agree to this Refund Policy.
Refund Policy Overview
GetVisual AI offers refunds under specific conditions outlined in this policy. Our refund eligibility depends on:
The type of purchase (one-time credit pack vs. subscription)
Whether credits have been used
The time elapsed since purchase
Compliance with our Terms and Conditions
Important: Refunds are processed through our payment provider, Creem. Their policies and processing times may affect the refund process.
One-Time Credit Pack Purchases
2.1 Eligibility for Refund
One-time credit pack purchases are eligible for refund only if:
- No credits have been used from the purchased pack
- The refund request is submitted within 3 days of the purchase date
- The account is in good standing (not suspended, banned, or in violation of our Terms)
2.2 Processing Fee Deduction
Approved refunds for one-time purchases will be subject to a processing fee deduction to cover payment platform transaction costs. The refunded amount will be the original purchase amount minus the applicable processing fees.
2.3 No Refund After Credit Usage
Once any credits from a one-time purchase have been used, the purchase becomes non-refundable. This includes even a single credit usage. Please ensure you understand how the Service works before making a purchase.
Subscription Plans
3.1 No Trial Period or Unconditional Refunds
Subscription plans (monthly and yearly) do not include a trial period and are not eligible for unconditional refunds.
3.2 Refund Eligibility for Subscriptions
Subscription payments may be eligible for refund only if:
- No credits have been used from the current billing period
- The account is in good standing
- The refund request is made within a reasonable timeframe after billing
3.3 Subscription Cancellation
If you cancel your subscription:
The cancellation will take effect at the end of the current billing period
You will retain access to subscription benefits until the period ends
You will not be charged for subsequent billing periods
Unused credits will expire at the end of the billing period
No partial refunds are provided for unused time in the billing period
3.4 Automatic Renewal
Subscriptions automatically renew unless canceled before the renewal date. To avoid being charged for the next period, you must cancel your subscription at least 24 hours before the renewal date.
Non-Refundable Circumstances
Refunds will not be provided under the following circumstances:
Credits Have Been Used
Any purchase where credits have been consumed, regardless of the number of credits used
Account Violations
Accounts that have been suspended, banned, or terminated for violating our Terms and Conditions
Expired Credits
Credits that have reached their expiration date (1 year for one-time purchases, 1 month for subscription credits)
Dissatisfaction with AI Output Quality
Subjective dissatisfaction with the quality, style, or results of AI-generated content
Change of Mind
General change of mind after credits have been used
Time Limit Exceeded
Refund requests submitted after the applicable time limits (3 days for one-time purchases)
Prohibited Content Creation
Refunds will not be provided if your account was terminated for creating prohibited content
Technical Difficulties on User's End
Issues caused by user's internet connection, device compatibility, or browser settings
How to Request a Refund
5.1 Required Information
To request a refund, please send an email to support@getvisual.ai with the following information:
Response Time
We will review your refund request and respond within this timeframe.
Approval Process
You'll be notified via email whether your refund has been approved or denied.
Refund Processing Time
Internal Processing
Once your refund is approved, it will be processed within 5-10 business days by our team. The refund will be issued to your original payment method.
Payment Provider Processing Time
After we process the refund, the time it takes for the funds to appear in your account depends on Creem (our payment provider) and your bank or payment method. This typically takes an additional 3-10 business days but may vary.
GetVisual AI is not responsible for delays caused by payment providers or financial institutions. If your refund does not appear after the estimated timeframe, please contact your bank or Creem directly.
Refund Method
All refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to different payment methods or accounts.
Subscription Changes and Cancellations
7.1 Subscription Upgrades and Downgrades
Subscription plan changes (upgrades or downgrades) are not currently supported through the platform. If you need to change your subscription plan:
Contact us at support@getvisual.ai
Provide your account details and desired plan change
Our team will manually process the change and provide instructions
7.2 How to Cancel Your Subscription
To cancel your subscription:
- 1
Log in to your GetVisual AI account
- 2
Navigate to Account Settings
- 3
Select "Subscription" or "Billing"
- 4
Click "Cancel Subscription"
Alternatively, you can contact us at support@getvisual.ai to request cancellation.
Service Interruptions and Technical Issues
8.1 Service Outages
In the event of prolonged service interruptions or outages, GetVisual AI will compensate affected users with credits for any failed or abnormal tasks that occurred during the disruption.
Monetary refunds are not provided for service interruptions. Credit compensation is the primary remedy for service-related issues.
8.2 Failed Generations
If an AI generation task fails due to a technical error on our end:
- â˘
The credits consumed for that task will be automatically refunded to your account
- â˘
You will be notified of the failure and credit refund
- â˘
No monetary refund will be issued; credits will be restored instead
8.3 Wrongful Account Suspension
If your account was suspended in error and subsequently reinstated, we will provide credit compensation as a goodwill gesture. The amount of compensation will be determined at our discretion based on the circumstances.
Disputes and Appeals
9.1 Refund Denial Appeals
If your refund request is denied and you believe the decision was made in error, you may appeal by contacting us at support@getvisual.ai with additional information or clarification.
9.2 Payment Provider Disputes
For disputes related to payment processing, billing errors, or unauthorized charges, you may need to contact Creem, our payment provider, directly. Their policies and dispute resolution procedures will govern such matters.
9.3 Final Decision Authority
For disputes involving refund eligibility under this policy, GetVisual AI reserves the right to make the final determination. However, for payment-related disputes, Creem's decision is final and binding.
Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes to this policy constitutes acceptance of the modified terms. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:
GetVisual AI
By making a purchase on GetVisual AI, you acknowledge that you have read and understood this Refund Policy and agree to its terms.